Delivery Policy

• Delivery Timeframe: Orders within the Perth metro area will be delivered within 3 working days of purchase.

• Delivery Access: Delivery is to the ground floor only and front of property. Please ensure someone is available to receive the goods at the time of delivery.

Ecolux Interiors – Returns, Refunds & Store Credit Policy

At Ecolux Interiors, we are committed to supplying quality products and excellent customer service. Please read the following policy carefully before purchasing.

This policy outlines your rights and obligations regarding returns, refunds, exchanges, damaged goods, and change of mind purchases in accordance with Australian Consumer Law.

1. Change of Mind Returns

Please choose carefully, as many of our products are ordered specifically for customer projects, colours, and quantities.

Ecolux Interiors does not provide refunds for change of mind purchases. However, subject to approval, we may provide a store credit under the following conditions:

Conditions for Store Credit

To be eligible for a store credit:

• Products must be returned within 14 days of purchase or delivery.
• Items must be unused, uninstalled, and in original condition.
• All original packaging must be intact and undamaged.
• Proof of purchase must be provided.
• Returns must be approved by Ecolux Interiors prior to return.

Store Credit Terms

• Approved returns will receive a store credit only.
• Store credits are valid for 12 months from the date of issue.
• Store credits are not redeemable for cash.
• Original delivery charges are non-refundable.

Return Costs

• Return freight, handling, and transport costs are the responsibility of the customer unless otherwise agreed.
• Products remain the responsibility of the customer until received and inspected by Ecolux Interiors.

2. Non-Returnable Items

The following items are not eligible for refund, return, exchange, or store credit unless required under Australian Consumer Law:

• Custom ordered or made-to-order products
• Special-order or indent stock
• Clearance or sale items
• Installed, cut, modified, or damaged products
• Adhesives, trims, sealants, or consumable products
• Products returned without original packaging

3. Faulty, Damaged, or Incorrect Products

We ask all customers to inspect products carefully upon delivery or collection.

If your order arrives damaged, faulty, or incorrect, please notify Ecolux Interiors within 48 hours of receiving the goods and provide:

• Proof of purchase
• Photos of the issue
• A description of the fault or damage

Once assessed, Ecolux Interiors may, at its discretion and in accordance with Australian Consumer Law:

• Replace the product
• Repair the product
• Provide a refund
• Provide a store credit

Claims submitted outside the notification period may not be accepted where products have already been installed, handled, or altered.

4. Installation & Product Inspection

Customers and installers must inspect all products prior to installation.

Variations in colour, texture, grain, finish, and natural appearance may occur between batches and samples and are not considered faults.

Ecolux Interiors is not responsible for:

• Installation or labour costs
• Removal costs
• Consequential or indirect damages
• Damage resulting from incorrect installation, handling, storage, or use

No claims will be accepted for products once installed unless required under Australian Consumer Law.

5. Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Products supplied by Ecolux Interiors come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

6. Contact Us

For all return, refund, or warranty enquiries, please contact:

Ecolux Interiors
📍 Osborne Park, Western Australia
📞 0447 973 005
🌐 ecoluxinteriors.com.au

To initiate a return, please contact our team rob@ecoluxinteriors.com.au with your order details.