Delivery Policy
- Delivery Timeframe: Orders within the Perth metro area will be delivered within 3 working days of purchase.
- Delivery Access: Delivery is to the ground floor only. Please ensure someone is available to receive the goods at the time of delivery.
Refund Policy
At Ecolux Interiors, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your panels, we offer a 30-day refund policy under the following conditions:
- Return Window: Returns must be initiated within 30 days of the purchase date.
- Condition: Products must be returned in their original condition, unused and undamaged.
- Return Shipping: Buyers are responsible for covering the cost of return postage.
- Refund Process: Once the returned item is received and inspected, a refund will be issued to the original payment method.
To initiate a return, please contact our team rob@ecoluxinteriors.com.au with your order details.